Frequently Asked Questions
How can I get started?
- Fill out our project request form.
- You will be contacted to discuss your needs.
- You will be provided a cost and payment invoice for your project.
- Work on your project begins once your invoice is paid
We accept all major credit cards including Visa, Master Card, American Express and Discover via Paypal.
What information should I have ready when purchasing my website package?
We will need background information about your company, product or service. We will also need contact info, products and services, and any other information you intend to present on your website. To make this process easy, we direct all new clients to our project request form.
What preparations does my business have to do to get online?
For new businesses, we will help you get started from scratch. If you are an existing business; fliers, logos, brochures, photographs, business cards etc. will help us get a full understanding of what your business offers.
What does ‘Website Maintenance’ and ‘Website Updates’ mean?
Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in growing your audience and having repeat visitors to your site. Updating the site with sale information, articles, pictures, videos, audio, new products, newsletters, press releases and links are all examples of website Maintenance. We are happy to assist you with any changes.
What is your typical turn around period?
Due to the collaborative process involved in each project, it’s difficult to predict an exact turn around time. We will work together with you to complete your project in a timely manner. We agree to work expeditiously to complete the necessary work, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. Typical turnaround times are anywhere between 3-6 weeks after we’ve received payment and all required content from you.
Who writes the copy/text for each of the pages on the website?
You are responsible for writing the copy/text for your website. We will place your supplied copy on the website for you.
Will we get a chance to review and suggest modifications to the website before it is launched?
Yes. Each project includes two rounds of revisions in it’s development cycle. The development cycle is the project start through the project completion.
We are an experienced and professional development firm. In order to offer such reasonable rates for our work, we base our fees on time required to complete your project. To deliver work efficiently and effectively, we MUST plan our time based on CONFIRMED projects.